Mainframe maintenance – a new paradigm with new challenges
Posted by Trevor Eddolls on Monday, September 19, 2011 - 290 views
For many organizations, we’re beginning to a see a model of how IT customer support can be organized – and the model is coming from management who are completely platform-agnostic. To them, IT is IT – it doesn’t matter whether something runs on a mainframe or a distributed platform. And this new way of working brings with it new challenges.