People may fondly remember WordPerfect or VisiCalc, or may have tried OpenOffice and other alternatives to Microsoft, but for most organizations, the de facto standard has been MS Office.

And then, as the world became aware of cloud computing, those freethinkers at Google gave us GoogleDocs – an online equivalent for the basic Office functions. And the big advantage was that you could access your files from whichever computer you were on (provided you had Internet connectivity). There was no excuse about bringing the wrong memory stick and not having a copy of the document. I use the GoogleDoc plug-in to Office so that my files are stored in the cloud in case I need something at a client’s site.

Of course, Microsoft also has a cloud-based version of its Office suite called Microsoft Office 365.

But now IBM has thrown its hat in the ring. It has announced the beta of IBM Docs, which is tied into its SmartCloud for Social Business Suite. So how does IBM hit the ground running with its own Office suite? Well, it got its hands on Lotus Smartsuite in 1995, when it also got Lotus Notes.

IBM Docs allows organizations to collaborate on word processing, spreadsheets, and presentations. The plan is that there will only be a Web-based solution – no need for any browser plug-ins. In addition, its LotusLive has been rebadged as SmartCloud for Social Business. This provides users with easy access to social networking, file sharing, meetings, e-mail, calendars, and instant messaging.

The Web site at https://greenhouse.lotus.com/wpsgh/wcm/connect/lotus+greenhouse/lotus+greenhouse+next+site/home/labs/ibm+docs says: “IBM Docs is a new office productivity suite for working on documents, spreadsheets and presentations – together – in the cloud. With IBM Docs there is no desktop software. You only need a browser and an account, and you are able to easily create professional looking documents and share them with others. IBM Docs is simple yet powerful – letting you get started quickly, but delivering the advanced features you need.

Once you’ve signed up, you can create and share documents, you can comment on documents, and you can assign parts of documents to teams to complete. In effect, everything you would look for in a cloud-based Office equivalent. Does it provide workflow features like Microsoft’s SharePoint? I don’t know the answer to that yet.

Will it work? It will be interesting to see. The linking with social networking is something that many enterprise organisations will find beneficial. There’s certainly room for another heavyweight to enter the fray. And it should be beneficial for us users if the big players offer more-and-more facilities for us to use as a way of keeping our interest and our business.

I’m sure we’ll be getting far more information about this initiative (and it is still in beta), but I thought it was worth noting now. Personally, I’d like to see a cloud version of the Adobe suite – InDesign, PhotoShop, Dreamweaver, etc.

Luke 2:11 (King James Version)

It seems that in some countries, people take the view that alcohol is so strong and people are so weak that anything is permissible. You can stand up in court and explain your actions – whatever they may be – by saying that you’d drunk too much. In other countries – like Italy – alcohol is grouped with food in the minds of people. You drink when you eat. You eat and drink with your friends and family. Using the defence of excessive alcohol would seem as absurd as using the defence of having eaten too many burgers to explain antisocial behaviour.

And it’s exactly the same with users. If they expect nanosecond response times to a CICS transaction they will be miffed when a response takes a second or two. Whereas, if they are used to a response taking a few seconds, they will be pleased when it takes less than two seconds for their screen to refresh.

Managing expectations can be the difference between happy users and unhappy users. In the same way it can be the difference between alcoholic destruction of everything on the way home and a great night out.

Banks seem to use the opposite technique. They pretend that they offer great service, but as every customer knows, they don’t. The news is always full of demands that the banks should lone more – particularly to small businesses. Speaking as the owner of a small business, I think this is not the real problem. I think the problem for most small businesses is the fact that banks charge too much for their services.

Now I don’t mind banks charging for the work they do – that’s the same model I use to stay in business! What I object to is the amount they charge. And I think this is part of the problem most small businesses face. For example, here in the UK, I get a lot of dollar cheques from the USA. I get an exchange rate that’s clearly in the bank’s favour and then I get charged for paying the money into my account. I get charged for paying in UK cheques. And I get charged even more for paying in cash!

So I guess my expectations are that banks are going to rip me off. They do nothing to manage that and make things better. And they really are the reason that a lot of small businesses are having a hard time during this recession – or whatever we’re calling it.

Just revisiting the psychology again. There are experiments where two groups of students were given free drinks all evening. Both groups got equally drunk. Then the experimenters explained that one group had drunk alcohol and the other group hadn’t. Once this second group were told they hadn’t had any alcohol, they immediately sobered up. Their expectations changed completely and they now behaved in a different way.

So, while IT strives to offer the best service to its users. It’s important that conversations take place between the two groups so that users can describe their expectations of the service they want to receive, and IT can explain how the service is being delivered and give a realistic idea of what an end user shoould expect. Most sites have SLAs (Service Level Agreements), but these tend to be gathering dust somewhere rather than being constantly referred to. The importance of the conversation is to manage expectations and make sure both groups can continue to work, happy in the knowledge that they are getting or delivering the level of service that everyone expects.

Don’t forget that on Thursday 1 December there’s a webinar entitled: “How Important is the Continuous Availability of Your Critical Applications?” at 2pm GMT. You can register for the event at https://www1.gotomeeting.com/register/844029904.

And this is the last week that you can complete the Arcati Mainframe Yearbook user survey at http://www.arcati.com/usersurvey12. We need all the completed surveys by Friday evening.

One of the problems that organizations face is the need to address lots of different business issues using, what often involves, multiple software packages. Integrating these different pieces of software – perhaps even from different vendors – can add an extra level of complexity to the job in hand. What those organizations really need is a single piece of software that’s flexible enough to provide a comprehensive solution for changed data capture, replication, enhancing existing ETL (Extract, Transform, and Load) processes, and data migrations/conversions. Quite a big ask.

Wouldn’t you be interested in software that offers industrial-strength, near-real-time data integration solutions that include high-performance Changed Data Capture (CDC), data replication, data synchronization, enhanced ETL and business event publishing? And what if it was equally simple to experience the high-speed delivery of mainframe data (IMS, DB2, VSAM, etc) into data warehouses and downstream applications? Too good to be true?

If you’re like me, you carry around a list of capabilities in your head, and tick them off – or more often don’t tick them off – when you give software the once over. So here’s the kind of things I’d have on my list for an integration engine. In general I’d expect:

• Concurrent operation across multiple operating system platforms
• Multi-step processes within a single script (UNION)
• Simultaneous multi-record type file handling
• Multi-level array handling (repeating groups) of source data store

  records/rows

• Data filtering and cleansing
• Dynamic look-up table processing
• Support for data transfer and communication using TCP/IP and MQSeries
• Preservation of referential integrity (RI) rules on target updates
• Joins/Merges of heterogeneous databases/files.

In terms of data transformation I’d like to see:

• Case (If/Else) logic
• Extensive date cleansing and formatting
• Arithmetic functions (add, subtract, multiply, etc)
• Aggregation functions (sum, min, max, avg, etc)
• Data type conversions
• String functions
• Data filtering
• XML data formatting
• Delimited data formatting.

When it comes to datastore processing I’d want:

• High performance bulk data transfer
• Concurrent processing of multiple data store types
• Creation of target data stores from source data store format
• Insert/append to existing target data stores
• Update/replace existing target data stores
• Delete from existing target data stores
• New column/field creation Data Movement.

And for Data Movement, my list includes MQSeries, TCP/IP, and FTP.

If there was also some kind of Integration Center that had an easy-to-use Graphical User Interface (GUI) enabling users to quickly develop data integration interfaces from a single control point – that would be good. Additionally, some way to develop, deploy and maintain data interfaces, create relational DDL (Data Definition Language), XML (Extensible Mark-up Language ) and C/C++ structures from COBOL Copybooks, monitor the status of integration engines, and contain an integrated metadata repository – that would be a real plus.

I’d definitely want to find out more about a single piece of software that provided high-performance Changed Data Capture (CDC) and Apply, data replication, event publishing, Extract, Transformation, and Load (ETL), and data conversions/migrations.

So, if you’re like me and want to know more, there’s a webinar from SQData’s Scott Quillicy on 1 December at 2pm GMT (8am CST). To join the webinar from your PC, you need to register before the event at https://www1.gotomeeting.com/register/844029904. I’ll see you there.

Firstly, it was at Whittlebury Hall again – which is a magnificent location just over the border from Buckinghamshire into Northamptonshire. The location is stunning and the facilities are excellent. It is in the countryside, so if you’re travelling by train, there’s a long taxi ride to get there. If you travel by car, there’s a huge car park.

The exhibition hall is big, but not so big you get lost in it. By having lunch and coffee in the hall, there were plenty of opportunities to engage with vendors and chat to other attendees. I always find it’s a great opportunity to catch up with old colleagues and make new friends. The quality of the coffee and food was good – which translates as excellent when compared to some venues!

But the point of GSE is not the food, it’s the presentations. I chair the Virtual IMS user group and the Virtual CICS user group, so I was torn between the CICS and IMS streams. In the end, I split my time between them. I watched Circle’s Ezriel Gross present on Using CICS to Deploy Microsoft .Net Winforms with Smart Client Technology – which was really fascinating. I’m sure we’re going to see more sites integrating their Windows technology with the power of mainframe subsystems. Ezriel made quite a complicated integration seem straightforward and obvious.

Next I watched IBM’s Alison Coughtrie talk about IMS 12 Overview. Another knowledgeable speaker with a lot of information to get over in the time. I certainly think I have a clearer idea of what’s new, and perhaps a small insight into where IBM is taking the product.

After lunch it was Neil Price, who works for TNT Express and chairs the IMS group for GSE, with a presentation entitled Memoirs of a HALDBA. I was so impressed with Neil’s real-life descriptions that I’ve asked him to speak to the Virtual IMS user group. Neil could have gone on for much longer than the time allowed. And I could happily have gone on listening.

Next up in the IMS stream was IBM’s Dougie Lawson. Dougie is another fantastically knowledgeable IBMer, who you may have come across when you’ve had an IMS problem. He talked about The Why and How of CSL. A real bits and bytes expert, who could have talked much longer.

I felt it was time to sit in on the CICS stream and the session I chose was IBM’s Ian Burnett talking about CICS Scalability. Yet again, a fact-filled presentation that would be hard to criticize. I felt my knowledge about CICS (and I used to edit CICS Update) making more sense and falling more into place.

But all work and no play makes Jack a dull boy – as they say. And the evening presentation was How To Cope With Pressure & Panics Without Going Into Headless Chicken Mode from Resli Costabell. A mixture of psychology, NLP, and audience participation made this a memorable session. If you get a chance to see her anywhere – don’t miss it!

After that there were drinks in the exhibition hall sponsored by Attachmate/Suse and Computacenter, followed by dinner sponsored by EMC and Computacenter. Both were very enjoyable in their own way, and they were an opportunity to chat more informally with vendors and real mainframe users. Obviously, I was telling vendors about sponsorship opportunities with the Arcati Mainframe Yearbook, and asking users to complete the user survey.

In conversation, I asked a few of the vendors how business was going. No-one admitted that double-dip recession was taking them out of business, but most suggested that they were keeping their heads above water and business generally was flat – but there was some business being done.

An IBMer suggested that over 30 z196s had been sold in the UK and eight of the new z114s. So, that’s good news for them.

My overall impression of the conference was that it was excellent. I bumped into Mark Wilson (the GSE technical coordinator) during the day as he rushed around making sure everything was going smoothly. And that’s why the conference works so well, because people like Mark work so hard to ensure it does.

Well done everyone who organized it and spoke at it. And if you missed it, go next year.

Eddolls, blog, Guide, Share, Europe, Whittlebury Hall, Circle, Ezriel Gross, IBM, Alison Coughtrie, Neil Price, TNT Express, Dougie Lawson, Ian Burnett, Resli Costabell, CICS, IMS, Attachmate/Suse, Computacenter, EMC, Mark Wilson

The first step is to create a batch file containing:

SET STSADM=”c:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\bin\STSADM.EXE”
%STSADM% -o enumsites -url <Your Site> SiteStats.txt
Pause

Pretty obviously, where it says <Your Site>, you need to change that to the name of the Web application that you need to produce the statistics for.

Next you need to copy the batch file to your Web front-end server and run it.

The output will be in a file called SiteStats.txt. Open the file and for each site collection you will see ‘StorageUsedMB=’ and a value. It’s the value that you’re interested in.

On a completely different topic: on Tuesday 13 September the Virtual CICS user group meets. Rocket Software’s Charles Jones will be discussing “CICS TS 4.2: Leveraging event processing and high-performance Java”. More details about how to register can be found on the user group Web site at fundi.com/virtualcics.

Back in October 2009, the US Department of Justice (DoJ) started investigating IBM’s mainframe monopoly following complaints from T3. Back in 2000, T3 launched its tServer low-end mainframe based on the FLEX-ES technology from Fundamental Software Inc (FSI). IBM is saying T3 withdrew its appeal for a ruling in the US courts in May this year. IBM also says T3 has withdrawn its European Commission complaint, alleging antitrust behaviour by IBM.

IBM also says that NEON has dropped its European Commission complaint. This makes sense because in June NEON agreed (in the sense that a person with their arm twisted agrees) to stop reselling and distributing its zPrime product and requested customers to remove and destroy their copies. zPrime was controversial since it first appeared in July 2009 because it allowed mainframe users to run workloads on specialty processors rather than on the main processor. IBM’s revenue stream is based on main processor workloads. So you can see why users would welcome such a product (and the consequent savings they would make) and why IBM would not. As a consequence claims and counter claims flew back and forth between the two companies until the resolution in early June. Since then, NEON’s IMS products have been acquired by BMC.

Finally, TurboHercules has dropped complaints about IBM with the EU. TurboHercules, a French company, was set up in 2009 by Roger Bowler, who created the open source Hercules mainframe hardware emulator. TurboHercules allows mainframe operating systems and applications to run on x64 and Itanium processors running Windows, Linux, Mac OS, or Solaris as the host environment for Hercules. The organisation was part funded by Microsoft (obviously, no lover of mainframe technology).

But it’s not all good news for IBM. It’s still the subject of antitrust probes by the US DoJ and the European Commission. So, those lawyers can’t take off too many days!

And on a completely different topic: don’t forget it’s the Virtual IMS user group meeting on Tuesday with Scott Quillicy, CEO and Founder of SQData talking about IMS replication for high-availability. There are more details at www.fundi.com/virtualims.

Take time to reflect on the freedoms that we enjoy, and the price that was paid by so many so that we could have those freedoms.

Read more…

Firstly, I’m using Google Cloud Connect for Microsoft Office. This is a small piece of code that’s free to download from http://tools.google.com/dlpage/cloudconnect. Once installed, you can save all your Word etc files on your laptop AND there’s a copy in Google Docs. Now, the reason I find that so useful is not simply because I know my documents are backed up (and to be honest that’s a really important reason and the one that I’d use as a selling point to most people), but it also means that I can access the documents from other computers. I have two laptops that I use all the time, and a third one, that’s usually away at users’ sites. I can now access my documents wherever I am and not have to say that I’ll send on the information after the meeting (or whatever).

Google also say on their site that this system allows users to simultaneously edit their files – which again is a great idea, although it’s not something I’ve tried.

Previously to using Google Cloud Connect, I used my Pogoplug for the same reason. I’ve mentioned Pogoplugs before in these blogs because they are so useful. It provides my own personal cloud. A Pogoplug is a little piece of kit that connects to your router. I then have four or five memory sticks plugged into it, but I could have a 2TB external hard drive. I can upload files to the Pogoplug from anywhere using a simple browser interface (https://my.pogoplug.com/) and I can share files with people, so they can see photos I’ve taken or short videos, or even Office documents. And, again, it provides me with a back-up copy of my important files.

The third piece of cloud computing I use is Wyse PocketCloud. I’ve downloaded the free app for my Android smartphone and I’ve downloaded the software for my laptop. Once they’re password synchronized, I can control my laptop from my phone. Which means, if I haven’t got a document with me, I can use my phone to launch Word on my PC and read the document. Last week I sent a document from someone else’s computer to my e-mail address. I used the PocketCloud software to log-on to my e-mail, download the file and print it. So when I returned back to base, there was the document ready for me to take to the next meeting (a school governors meeting – they don’t have wifi, hence I couldn’t be paperless). I’ve sat in McDonalds and called up files! It is a really impressive piece of software. Now, with the other cloud facilities mentioned above, I don’t know how much I’ll need to use it. But it just seems so amazing to be able to do it!

What I’m suggesting is that cloud computing is getting in under the radar and people are beginning to use it already. So, when IT departments suggest rolling out Cloud services in whatever form that takes for them, they will be pushing at an open door. There won’t be usual user resistance because the users will be perfectly happy with the concept. And, of course, mainframers will be saying that they’ve been using these cloud concepts since the 1960s – or whenever they first started working with mainframes.

Which all goes to show that 2011 really is the year of the cloud.